About the job
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At The IRONMAN Group, our purpose is clear: to inspire people to unlock their greatest potential through sport, pushing beyond limits to become the fullest expression of human achievement. Through our BE ICONIC vision, we are building the most loved brands, producing the world’s most inspiring events, and fostering deeply engaged communities that change lives. By 2028, we aim to empower over a million athletes to cross a finish line each year and inspire a billion people worldwide through the power of the human spirit. As part of our team, you’ll join a high-performance, caring culture where innovation thrives, communities are uplifted, and every achievement, big or small, is celebrated. You’ll help shape experiences that fill hearts, consume minds, and enrich souls. This is more than a job. It’s a chance to be part of a global movement, to lead from the front, and to leave a legacy. Together, we create moments that last a lifetime. The IRONMAN Group is the world's largest operator of mass participation sports, delivering over 200+ events a year across 55+ countries thanks to a passionate global team. For more information, visit www.ironman.com/about-ironman-group.
The Athlete Services Coordinator is responsible for overseeing part of the athlete experience (including side events), from the setup of on-line registrations, athlete inquiries, website management, bib allocation, athlete communication via e-mails, warehouse management and post-race shipping. They must work closely with the Athlete Services Coordinators/Manager, Race Director, Operations team, and Marketing team to ensure a smooth experience for athletes
Requirements
Plan registration openings
- Set up registrations in Active/other reg platforms
- Coordinate & align with Operations & Marketing/Communications
- Work with partnerships for comp/discounted entries
Communication to Athletes
- Answer incoming emails and phone calls
- Athlete mailings and communications
- SLA (Service Level agreement): all tickets must be answered within 2 business days
Website & Social Media Assist- only as needed
- Make sure content is consistent across all platforms and up to date
- Assist on social media updates when required or have information to be announced (posts always made by the PR/Marketing department)
- Answer DMs to social accounts
Understand and work with IT Modules
- Njuko/Ticketsocket
- D365
- CRM
- Microsoft Office (e.g. Excel, Word, etc.)
- Office365
- ReQlogic
Execute pre/post event procedure
- Inventorying of non-retail items/print
- Coordinating and executing Packet Stuffing
- Set up and management of Athlete Check In
- Race day duties as needed by Ops Team
- Execute Award ceremony and Slot Allocation
- Coordinate shipping of registration materials lost & found, etc. after each event
- Resolving any shipping issues from events
Support the Athlete Services Team
- Handles all post-race shipping/organization of Athlete Services items in warehouse
- Helps with pre-race shipping of AS items from warehouse
- Non-retail print Orders (sends to Manager/Director for approval/submission)
- Helps with inboxes race week/PTO of AS coordinators (can travel as needed, but mainly non-travel position)
Skills And Knowledge
- Team player a able to work and lead a team (volunteers)
- Strong communication skills
- Adapt to changes and solve problems
- Prioritizing Tasks and be well organized
- Interpersonal skills
- Ability to remain calm under pressure
- Comprehensive knowledge of Microsoft Office
- Travel and work in sport events on weekends
- Spanish/French knowledge
Education
- Bachelor's degree or vocational school ideally in administration, economy, sport, endurance/event business
Work Experience
- Internship in sport event area, customer service
- Projects studies
- (Experience in sports or customer service projects is valuable.)
The above declarations are not intended to be an “all inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and are a reasonable representation of its activities.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
