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Organization:

Northampton Saints

Job:

Ticketing Executive (Sales)

Location:

Northampton, England, United Kingdom

Published:

25-11-2021

Deadline/Expiry date:

15-12-2021
About the job
NORTHAMPTON SAINTS RFC
TICKETING EXECUTIVE (SALES)

Department: Ticketing
Reports to: Ticketing Manager
Location: cinch Stadium at Franklin’s Gardens

NATURE & SCOPE: To provide best-in-class customer service to maximise revenue through supporter retention and new business.

BACKGROUND: Northampton Saints is one of Europe’s leading professional rugby clubs. The Club has a proud tradition, going back over 100 years and in the modern era of professionalism has consistently performed at the highest level, winning both the European and English Championships. The Club has also been highly successful in its off-field activities, both developing its infrastructure into one of the best dedicated rugby grounds in the country as well as being the only English Premiership Rugby Club to have been profitable for 16 years from 2000 to 2016. For more information visit: www.northamptonsaints.co.uk

REMIT: Reporting to the Ticketing Manager, the Ticketing Executive will be responsible for helping deliver a first-class customer experience for supporters interacting with Saints’ ticketing department.

RESPONSIBILITIES:
• Manage the ticketing system at a high level to support the wider ticketing team
• Ensure a consistently high level of customer service at all times and to ensure all customer
enquiries are responded to appropriately and on time
• Ensure that all Ticket Office and Season Ticket enquiries are prioritised and responded to
appropriately
• Sell and promote with enthusiasm all events on sale at cinch Stadium at Franklin’s Gardens,
maintaining a high level of customer service
• Make outbound sales calls to supporters regarding match tickets, season tickets and any other
call-related tasks
• Acquire and maintain relationships to proactively sell group sale match tickets
• Efficiently manage both internal and external ticket requests, managing the expectations of
Northampton Saints and league wide sponsors
• Maintain an up-to-date knowledge of Northampton Saints, cinch Stadium at Franklin’s
Gardens, and all ticketed events on sale
• Support the Ticketing Manager with daily sales reports
• Ensure that all supporters and stakeholders have received their tickets in time for each event
• Attend regular meetings with the Head of Marketing & Ticketing and Ticketing Manager
• Work in line with all Saints marketing and communications plans
• Ensure the Box Office is prepped and set up to a high standard to be able to offer a great
customer experience on matchdays and throughout the week

PERSON SPECIFICATION:
The ideal candidate must:
• Be a positive, enthusiastic, and motivated individual that always looks to deliver beyond expectations
• Be available to work on matchdays and extra hours during busy periods
• Be efficient in managing multiple tasks simultaneously
• Be IT literate and have some experience using different software, particularly excel
• Be professional and well presented
• Be a team player, but also happy to work alone
• Be able to communicate with people at all levels on the phone, face-to-face and via email
• Be able to manage your time effectively
• Be able to prioritise tasks
• Have customer service experience
• Ideally have experience of working with ticketing systems

APPLICATION PROCESS & TIMINGS:
Northampton Saints is an equal opportunities employer and would welcome applications from a fully diverse range of candidates, regardless of age, gender, ethnicity, sexual orientation, faith or disability.
Please email a CV, covering letter (including details of current remuneration, if relevant), and the names and contact details of two referees to recruitment@northamptonsaints.co.uk. Referees will not be contacted until final interview stage.
Applications must be received by 15 December 2021. Interviews will take place at Franklin’s Gardens shortly thereafter.
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