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Organization:

Cricket Australia

Job:

Service Delivery Analyst

Location:

Hobart, Tasmania, Australia

Published:

24-11-2021

Deadline/Expiry date:

10-12-2021
About the job
Service Delivery Analyst, TAS



Hobart location
An extra 5 days off a year!
Job Share - Part Time

Here's the deal…

Cricket Australia is looking for a driven Service Delivery Analyst to join our team on a part time basis working alongside another part timer in a job share position. 3 days (22.5 hours) per week.

In this national support role based in Hobart reporting to the Service Delivery Team Leader, you will be responsible for providing technical support to users within Australian Cricket and providing assistance with national network, servers and the maintenance of technology assets.

Here at Cricket we've never been prouder of the role we play in bringing Aussie communities together and we're hard at work to make Cricket Australia's favourite sport - one all Aussies can enjoy.

Our purpose is to unite and inspire communities through Cricket and this is an amazing opportunity for you to contribute to making a real difference in the lives of millions of Australians.

About the role

Your key responsibilities will include:
Supporting the Australian Cricket desktop, network and Office 365 environment.
Level 1 - 2 Service Desk Support
User On/Offboarding
Meeting room - health/assistance
Print - health/assistance
Provide training to users on the use of our applications and devices
Provide local office facilities support
Provide at match support when required
Be on call for escalated technology issues at agreed times
Following incident management procedures
Asset management
Maintenance of local office technology facilities

About you

You will have:
A passion for providing excellent customer service
Good interpersonal skills
Great time management
A detailed understanding of laptops, workstations, sever and network operations
Excellent time management skills
Previous experience in a technology support role
Flexibility with travel as required and working weekends as required
A Bachelor's Degree in either Computer Science, Software Engineering or equivalent industry experience
Relevant Microsoft Certifications
ITIL Foundation

Experience working with:
Desktop Support - Windows 10 and Office
Cloud Support - Office 365
Basic Network / Wi-fi Understanding
Basic Microsoft SharePpoint Usage
Basic Server Administration

Sound like you? Let's do this!

The work we do across Australian Cricket stretches across the sporting and entertainment industries - which means there are all kinds of opportunities for bright-minded, passionate and friendly people.

Cricket's a sport for all Australians and our workplace reflects that. Your age, gender, sexual orientation, disability or religion won't impact whether or not you're part of the team. It's your drive to do great work that'll help you shine. At Cricket we are committed to providing a safe environment for everyone involved in our sport including children.

We work flexibly and offer extensive employee benefits including a range of discounts from fashion and travel to groceries and electronics! Salary packaging options and discounts with our corporate partners.

If you want to learn more about how we play then apply now - we are looking forward to meeting you!

Please submit your resume & cover letter outlining your experience meeting the key criteria by 5pm on Friday 10 December 2021.
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