JOB DESCRIPTION
About the Hotel:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
Jumeirah Messilah Beach is uniquely located in a secluded area with easy access to Kuwait’s Central Business District, airport, and major Kuwait attractions. The resort features 316 rooms and suites, 79 residential suites, and 10 villas totalling 405 units. The beachfront hotel features an impressive array of exceptional dining destinations, including the Garden Café all-day dining restaurant, Pepper Steakhouse, Olio Trattoria Italiana, Mint Café, and The Lobby Lounge for a relaxing afternoon tea.
Setting new standards for holistic relaxation and luxurious comfort, the award-winning Talise Spa at Jumeirah Messilah Beach features a stunning Himalayan Salt Room, the first of its kind in the Middle East, built with pure crystal salt in its natural state. The spa also comprises dedicated ladies' and men’s areas with an extensive range of treatment rooms, including two private suites.
Superior conference and banqueting facilities mark Jumeirah Messilah Beach as the perfect venue for meetings and events.
About the Job:
An opportunity has arisen for a Supervisor to join the Sports & Leisure Teamat Jumeirah Messilah Beach. The main duties and responsibilities of this role are:
Supervising the daily operation of sports, fitness, and leisure facilities
Leading, supporting, and motivating sports and leisure team members
Allocating daily duties and monitoring staff performance
Ensuring guests receive a high standard of customer service
Handling guest enquiries, complaints, and operational issues professionally
Supervising sports activities, fitness programs, recreational activities, and events
Ensuring facilities and equipment are clean, safe, organized, and ready for use
Carrying out regular facility, equipment, and safety checks
Ensuring staff follow health and safety procedures and emergency procedures
Responding appropriately to accidents, incidents, and emergencies
Monitoring bookings and ensuring courts, activity areas, and facilities are used efficiently
Coordinating with instructors, coaches, lifeguards, maintenance, housekeeping, security, and other departments
Monitoring stock levels for sports equipment, uniforms, towels, and other operational supplies
Reporting damaged or faulty equipment and following up on maintenance requirements
Supporting staff training, inductions, and development
Preparing staff rosters and helping ensure adequate staffing levels for each shift
Maintaining accurate operational records, incident reports, checklists, and other documentation
Supporting the organization and delivery of tournaments, competitions, classes, and special events
Promoting sports and leisure programs, memberships, activities, and services to guests
Ensuring company policies, operating procedures, and service standards are consistently followed
Reporting operational issues, guest feedback, and team concerns to the Sports and Leisure Manager
Taking responsibility for the smooth operation of the department during the manager's absence
About You:
Should have 2-year minimum experience in Sports & Leisure in a five-star hotel. Work in a multicultural environment.
Previous supervisory or team leadership experience
Strong customer service and guest relations skills
Ability to prepare staff rosters and organize daily workloads
Good organizational and time-management skills
About the Benefits:
We offer an attractive tax-free salary, paid in dinar (KWD), the local currency of Kuwait. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, 30 days of annual leave, flights home, accommodation, life insurance, a monthly service charge, and other employee benefits, making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.