PURPOSE AND SCOPE
Position Type: Full-time
Location: Hybrid role based within the South of England. This is a predominantly field based role involving regular travel to allocated Women’s Super League and Women’s Super League 2 clubs across the South. Regular attendance at PFA offices in London and Manchester will also be required for departmental meetings and organisational activities.
Salary: Competitive remuneration package plus generous benefits
Closing Date: 23:59, Thursday 24 September 2026
KEY RESPONSIBILITIES
Member Representation & Case Management
Act as the key point of contact for allocated WSL and WSL2 clubs and their members, managing positive relationships
Develop and maintain trusted relationships with current and former members throughout all stages of their careers
Provide independent advice on contracts, regulations, employment matters and player rights
Manage individual member casework - coordinating and progressing individual cases from initial enquiry through to resolution
Represent and accompany members in meetings where appropriate, including grievance, disciplinary and regulatory matters
Support players through significant career moments including injuries, retirement, transfers, contract negotiations and welfare concerns
Coordinate support across PFA departments to ensure members receive joined up, high-quality support services
Club Engagement & Relationship Management
Deliver regular visits to allocated clubs across the season
Build and maintain strong working relationships with players, delegates, staff and senior club personnel
Deliver presentations to playing squads on PFA services, player rights and current industry developments
Promote awareness and uptake of PFA services and benefits
Support the election, development and ongoing engagement of PFA delegates
Maintain regular communication with clubs to identify emerging issues affecting members
Player Advocacy & Department Development
Identify trends and recurring issues affecting members and contribute insights to departmental planning and wider PFA advocacy
Support player consultation exercises, surveys and engagement projects to ensure the player voice informs decision making
Contribute to projects that improve standards across the women’s professional game
Contribute ideas towards the continuous improvement of departmental processes, member experience and service delivery
Maintain accurate records and case management using the PFA CRM
Stakeholder Engagement
Develop productive relationships with clubs, governing bodies and external organisations
Attend and contribute to meetings with key football stakeholders where appropriate
Represent the Women’s Football Department professionally at conferences, player events and industry forums
Support departmental projects including player events, awards, delegate meetings and educational workshops
SKILLS AND EXPERIENCE
Essential
Excellent interpersonal and relationship building skills
Strong communication and presentation skills, with the confidence to successfully engage groups of professional athletes and senior stakeholders
Excellent organisational skills with the ability to manage multiple priorities simultaneously
Strong judgement and the ability to deal sensitively with confidential information
Ability to build trust and credibility with players, clubs and colleagues
A proactive, solutions focused approach to problem solving
Ability to work independently while contributing positively within a collaborative team
High standard of professionalism, integrity and discretion
Excellent written communication
A full UK driving license and willingness to travel
Desirable
Experience working within professional football, elite sport or a player/member facing environment
Understanding of the structures and governance of professional football
Knowledge of employment or contract related issues within sport
Experience managing complex casework or providing advice to individuals
Experience delivering presentations or workshops
Understanding of trade unions, player associations or member organisations
Former professional athlete or experience working closely with elite athletes (desirable but not essential)
WHAT SUCCESS LOOKS LIKE
The successful Player Services Executive will:
Become a trusted point of contact for players across their allocated clubs
Deliver consistently high levels of member engagement and satisfaction
Manage complex casework professionally and efficiently
Build positive working relationships with clubs and key stakeholders
Contribute to improvements in player support, advocacy and departmental initiatives
Help ensure the Women’s Football Department continues to deliver industry leading support as the professional game grows
The PFA is an equal opportunities employer. Our employment policies for recruitment ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
Satisfactory documentary evidence of your eligibility to work in the UK in accordance with current legislative requirements will be requested.
As part of our commitment to ensuring a safe environment, you will need to complete an enhanced DBS check for this role.