DFL Digital Sports GmbH, a wholly-owned subsidiary of DFL Deutsche Fußball Liga GmbH, produces all types of content and distributes it via various technologies, including the league's own digital offerings such as the Bundesliga App.
Would you like to contribute to the success of the Bundesliga and Bundesliga 2? Then we look forward to hearing from you.
We are looking for a
Working Student Customer Service & User Research (m/f/d)
Cologne, from November 2025, up to 20 hours. During semester breaks, up to 40 hours are possible by arrangement. We offer a hybrid working approach: in-office work is welcome, combined with the option to work remotely if it suits you and your role.
Your tasks
- Independent processing of user tickets related to the DFL and Bundesliga – with a focus on our digital products (e.g. Bundesliga App, Fantasy Manager)
- Responsibility in operational customer service as the first point of contact for our users
- Actively questioning and further developing processes in customer service
- Use of AI tools to answer inquiries in the best possible way and prepare insights in a way that is appropriate for the target audience
- Participation in the evaluation of user feedback (e.g. App Store reviews, surveys)
- Support in user research: planning, conducting and evaluating surveys, interviews and usability tests
- Assistance in documenting and preparing user insights for our product and design teams
This is what you bring with you
- Ongoing studies, ideally in the field of economics, communication, psychology, sports or similar
- Enjoyment of direct contact with users and enthusiasm for digital products
- Very good written expression (German and English)
- Analytical thinking and structured working methods
- Openness to AI-supported work and digital methods
Our range
- Insight into the digital fan experience of the Bundesliga and 2. Bundesliga
- Independent responsibility in customer service and active participation in user research
- Exciting combination of operational service and strategic research
- Diverse tasks and the opportunity to gain practical experience
- An internal network to connect with other students and interns
- With our employee referral program, you can actively contribute to strengthening our team – and benefit yourself in the process!
- More vacation days: Instead of the statutory 20 days, we offer you 24 vacation days
This is what sets you apart
- Courage to question the status quo
- Sense of responsibility for your decisions and actions
- Team spirit so that we can support each other and learn from each other
- Ambition to strive for development and innovation
What matters to us is how you make a difference with your personality and performance. We look forward to receiving your application – regardless of your background, gender, or individual life path.
Please send us your application documents (CV, academic and internship certificates) by email to team@dfl.de .
